We want you to feel good about shopping with Snugglepaw. If something isn't right, here's how we handle it.
30-Day Returns
You can return most items within 30 days of delivery for a refund, as long as they're unused, unworn, and in their original packaging. To start a return, email us at the address on our Contact page with your order number and the reason for the return, and we'll walk you through the next steps.
Who Pays for Return Shipping
If you're returning an item because you changed your mind or it wasn't what you expected, return shipping is your responsibility, and original shipping costs are non-refundable. If we made a mistake — you received the wrong item, or it arrived damaged or defective — we'll cover the cost. In most of these cases, you won't need to send anything back at all: email us a photo of the item and we'll send a free replacement or a full refund.
Items That Can't Be Returned
For hygiene reasons, opened or used items such as our silicone can covers cannot be returned once they've been used. Gift cards and sale items marked "final sale" are also non-returnable.
Refunds
Once we receive and inspect your return (or approve a no-return refund for a damaged/incorrect item), we'll notify you by email. Approved refunds are issued to your original payment method within 5-7 business days. Shipping fees, if any were charged, are non-refundable unless the return is due to our error.
Exchanges
The fastest way to get a different item is to return the one you have (once your return is accepted) and place a new order for the item you want.
Questions
Reach out any time through our Contact page or see our Help & Questions page for more.